WHAT IS 2-1-1? It is an easy-to-remember telephone number that connects
people with important community services and volunteer opportunities.


What is 2-1-1?

Every hour of every day, someone in the United States needs essential services-from finding substance abuse assistance to securing adequate care for a child or an aging parent.  Faced with a dramatic increase in the number of agencies and help lines, people often don't know where to turn.  In many cases, people end up going without these necessary and readily available services because they do not know where to start.

While services that are offered through 2-1-1 vary from community to community, 2-1-1 provides callers with information about and referrals to human services for everyday needs and in times of crisis.  For example, 2-1-1 can offer access to the following types of services:

What will 2-1-1 call centers do?

What agencies will be providing 2-1-1 services?

2-1-1 services will be provided by Information and Referral call centers that are AIRS (www.airs.org) accredited and that meet the standards set by the Montana 2-1-1 Call Center Association.  Currently building on existing infrastructure are:

How will 2-1-1 call centers handle domestic violence and/or sexual assault calls?

Call centers will have the ability to provide appropriate services to crisis callers.  They will: