FAQ
    What is Montana 2-1-1 and how does it work?

Montana 211.org is an easy to remember website and offers mobile friendly service on your device. Montana 2-1-1 is a free, easy-to-remember phone number connecting callers, in some areas of Montana, with health and human services in their community. For contact information please reference the Contact Us Page on Montana211.org

When you dial 2-1-1, you will talk to a trained resource specialist who has access to comprehensive database listings of nearly all health and human services that exist in your area. This includes but is not limited to: rent and utility assistance, food, emergency shelters, where to get employment help, medical and mental health assistance, help with transportation, and trained suicide intervention counseling. You can also get information on affordable child care, information about caring for an aging relative, or help recovering from a disaster.

    When is 2-1-1 available?

Information and Referral is available 24 hours a day, 7 days a week throughout the year. The website is available to anyone with internet access across the state.

If you are calling from outside of Montana, or have technical difficulties when dialing 2-1-1 from your cell phone, voice-over-IP, or office location, please check the website for resources at montana211.org for contact information in your area.

    Who is eligible to call 2-1-1?

Any individual looking for information or assistance to identify the services best suited to meet his or her needs is eligible to call. Case managers, church leaders, employers, teachers or other agencies calling on behalf of their clients, members, employees or students are also welcome.

    What is the difference between 2-1-1 and 9-1-1?

Montana 2-1-1 is a free, easy-to-remember phone number connecting callers with health and human services in their community. 9-1-1 is reserved for emergency police, ambulance, poison, and fire.

    When I call 2-1-1, who is answering the phone?

The Information and Referral services available through 2-1-1 are staffed by Call Specialists who are working towards or have received their endorsement as a Certified Information and Referral Specialist. These Call Specialists are trained to provide you with professional service according to the AIRS Standards. They are skilled at quickly searching through a comprehensive database to find the most accurate and appropriate referrals to meet your needs.

    What are the advantages of the Montana 2-1-1 Information & Referral Network?

Coordination: Following nationally accepted standards (www.airs.org) for the delivery of information and referral, a network of 2-1-1 Area Information Centers linked together provide information about health and human service resources throughout Montana.

Timeliness:

Individuals seeking services in Montana have access to Montana211.org with usable and recently updated resources to meet the needs of those looking for assistance.

Callers get up-to-date information about both state and local community resources in the majority of the state. Individuals and their families save time and effort by more effectively searching for and accessing a variety of health and human services. Montana211.org Employers realize productivity gains as employees spend less time on or off-the-job seeking services. Public and private providers capture savings resulting from reduced numbers of inappropriate referrals and misdirected calls.

Consistency: 2-1-1 Area Information Centers across the state follow nationally accepted professional standards for resource information management and delivery of service.

    What features does the Montana211.org website provide?
    • Gives you the ability to search for health and human services programs based on the service you need or you can search by program name in your zip code, city or county.
    • Gives you the ability to search for Government Assisted Child Care and Education Services based on your zip code and provides eligibility guidelines for each service.
    • You can search for other services for children. For example: WIC, medical care, therapy etc.
    • Allows you to search for Disability Services. It lists State agencies and non-profit organizations that offer disability services or programs within the State of Montana.
    • Allows you to search for programs offering Disability Services based on your zip code, city or county.
    • Directs you to the websites to apply for benefits at organizations offering on-line applications.
    • Provides you with a list and contact information for Area Information Centers (AIC) in the State of Montana.
    What type of information can I find on the Montana211.org website?

The site contains comprehensive information about health and human services programs in Montana, which includes but is not limited to:

  • Assistance for food
  • Housing and shelter
  • Education
  • Legal
  • Crisis
  • Families and Children Services
  • Physical and Mental Health
  • Employment and Financial Assistance
  • Transportation
  • Clothing and Personal Goods
  • Programs meeting our Inclusion Criteria are geographically indexed by city, zip code and by county.
    I am a service provider. What programs are eligible to be listed in the Montana 2-1-1 I&R Network Database?

Please review our Inclusion Criteria to determine whether or not you may be eligible for inclusion in this database. Contact your local information center and ask for the resource manager, who will be able to provide you with specifics on what programs are eligible to be listed in this database.

    How can I as a service provider, add, update or remove my program profiles in the Montana211 I&R Network Database?

In order to add, update or remove your program profiles in this database, fill out the Resource Provider Form. Your request will be forwarded to your local resource manager for review and possible approval.

    Where does 2-1-1 get the child care information?

All child care providers in the 2-1-1 database are either licensed or registered by the Montana Department of Family and Protective Services (DFPS). The information listed within this site comes from DFPS.

    Can I find public school programs through 2-1-1?

Montana211.org includes licensed and registered child care providers in Montana. A new feature is information on public school programs, including Pre-Kindergarten and after-school programs.

    Can I apply to child care programs over the internet?

Some programs have eligibility requirements. General eligibility guidelines are found at Montana211.org